Returns and Exchanges
TO START A RETURN
Locate your order number in the packing slip or confirmation email, and click the button below to start a return. Have questions? Contact us directly at support@colorchain.co
Experience Colorchain Risk-Free
We understand the importance of trying something on before making a commitment. That’s why we want you to experience Colorchain in the comfort of your home, risk-free. We believe you’ll love our products, but if they’re not a perfect fit, simply contact our customer service team at support@colorchain.co and they will help you return your order.
Custom Embroidered Products
Customized products are non-returnable. Please allow an additional 7-10 business days for the delivery of custom embroidery orders during the holiday season.
Sale Item Returns & Exchanges
All discounted sale items are final sale and are not eligible for return or exchange.
Product Returns & Exchanges
We want you to have ample time to try on your order. Full refunds or exchanges are accepted up to 14 days from the actual delivery date, provided that the item meets the condition requirements outlined below.
Return Process:
- Once your return is received and inspected, we will notify you via email regarding the status of your return.
- Upon approval, your refund will be processed, and a credit will be applied to your original payment method.
For questions regarding returns or exchanges, please contact us at support@colorchain.co
International Product Returns & Exchanges
For all international orders, customers are responsible for covering return shipping costs.
Recommendations:
- Thoroughly review product details, sizing, and other relevant information before purchasing to minimize the need for returns.
- Contact our customer support team if you need product information or assistance.
Item Condition Requirements for Returns & Exchanges
To be eligible for a return or exchange, items must meet the following criteria:
- Unused and in the same condition as received.
- All original tags must be attached.
- Items must be returned in the original packaging.